In case you haven’t been in our office lately, we wanted to let you know that Integrity Insurance Agency has experienced a tremendous growth spurt over the last few months. What was just Jan and Marshall a few years ago has suddenly blossomed into a team of 10 outstanding individuals that are committed to upholding the level of service you have come to expect from Integrity Insurance Agency.
Brooke Mills started in September last year and she handles all of our personal lines renewals. You should expect to be contacted by Brooke 30-60 days in advance of your renewal. She will walk you through our “Integrity Assurance Assessment” which pokes around in every topic related to your personal insurance needs in order to make sure your situation has not changed, or if it has changed that we make the necessary adjustments to protect you. As your renewal numbers post, she then compares your renewal to the rest of the market to make sure that what you have is STILL the best program for you. Please take the time to review with Brooke when she contacts you. I promise you will recognize the value in having that discussion with Brooke.
By the way, Brooke is also now our Integrity Insurance Agency Claims Representative. When that day comes that you must contact us because something got broke or someone got injured, Brooke is the one you will be talking to. She will see to it that you get connected with the Claims Adjuster from your specific insurance company and that she will monitor your claim to make sure it continues to progress.
In April, we welcomed Tim Trail to our Team. Marshall and Tim have been friends for several years, even though Tim worked for Farmers Insurance and Marshall was an Independent Agent. For at least the past three years, Marshall had been trying to lure Tim over to Integrity Insurance Agency, but with the departure of Marc Coyle, Marshall turned up the heat and was FINALLY able to pull Tim over. Tim was with Farmers for 12-years and brings an incredible work ethic in addition to just being a really great guy. Tim is functioning as our Inside Sales Manager and basically coordinated all of our personal lines sales activities.
The only down side to bringing Tim Trail on board is that we already have Tim Taylor. Trust me, there is a ton of confusion when people call in asking to talk to Tim. The Tim’s are doing a great job of trying to help everyone figure it out, but just remember – Tim “The Tool Man” Taylor is helping on Commercial. Tim “Hitting the Trail” is doing your Personal Lines and protecting your vehicles so you can “Hit the Trail”.
May marked the addition of Jonathan Schumm. Jonathan is handling the front line as our Personal Lines CSR. He has about a million daily tasks that he is responsible for in addition to answering the phones, greeting customers that come into the office, processing most all of the premium payments that come into the office. Jonathan is a detail guy and has been a tremendous addition to our team. As he is becoming increasingly familiar with our system and the way we hope it operates, he is constantly bringing ideas that help us get closer and closer to our goal.
Finally, Nick Wilde joined our team in June as a Producer. He has been licensed for a little over a year and had been working for another independent agency as a CSR. His passion is to be a Producer. Jan and Marshall have known Nick since he was in high school and when he approached us about coming over to Integrity Insurance Agency as a Producer, we sat down a figured out a plan that would work for both of us. Nick has an excellent character and is not at all afraid of hard work. He is learning the insurance business quickly, and in just a few short weeks has been able to bring several outstanding new clients to Integrity Insurance Agency.
From day one, our motto has been “We are striving to be better than you expect”. Our team is now 10 strong and every single one of us are committed to making your insurance buying experience a good as possible. We welcome you to stop in and meet these new additions to the team. We appreciate your business more than you will ever know and we look forward to serving you for many, many years to come.